Looking for the Lingofy installer?
Having problems with Lingofy?
If you can’t find an answer to your issue below, please email us at: firstname.lastname@example.org
Lingofy requires an Internet connection. If you are having trouble accessing Lingofy, your first step should be to ensure your Internet connection is working.
If you have verified that you are not having issues with the Internet (and if you’re reading this page, chances are excellent that you’re not), then read on for some possibilities:
Problem: Lingofy not installing in Chrome
“I don’t see the Lingofy menu even though the installer said it successfully installed.”
Windows applications have a funny way of staying “open” even though you closed them… to solve this issues, try this:
1. Close all Office applications and browsers.
2. Open Task Manager by right-clicking the Task Bar at the bottom of the screen and selecting “Task Manager”
3. Terminate any of the following processes if they are running:
4. Uninstall Lingofy by going to “Control Panel” then “Programs and Features” (or “Add & Remove Programs” in Windows XP) and select and uninstall every item starting with “Lingofy”.
5. Download and run the Lingofy installer: https://web.lingofy.com/Download/Lingofy.exe.
6. Restart the machine if prompted to do so
Problem: Connection to Lingofy Server
“I don’t see the Lingofy menu; all i see is ‘Connect to Lingofy Server.’”
No problem; select that.
You should then get a message verifying a successful connection to the Lingofy server.
On a really bad day, you might get a message saying that you cannot connect.
If you’re working from a place of business on a corporate network, this could indicate that Lingofy is being blocked by a corporate firewall or antivirus software. It is also important to note that the installation instructions assume that you have full administrative rights to the computer on which you are working. If connection problems ensue while you’re working on a corporate network, consult your systems administrator.
In rare instances, it could indicate a problem with the Lingofy server itself. Click here to test your connection to the Lingofy server. If you do not see the “Connection successful” page, try restarting your computer and re-attempt connecting to Lingofy. If it doesn’t, there is a possibility that the Lingofy server is temporarily out of service.
Problem: I don’t see the Lingofy menu.
Browser: Google Chrome
Are you in Incognito Mode? By default, Google Chrome disables extensions in Incognito Mode. If you want to use Lingofy in Incognito Mode, go to the Tools menu -> Settings and choose Extensions.
Is the Lingofy extension disabled? If the extension was disabled somewhere along the way, click Enable on the Extensions page to re-enable Lingofy.
Browser: Mozilla Firefox
Is the extension disabled? If the extension was disabled somewhere along the way, click Add-Ons under the Firefox menu to re-enable Lingofy.
Problem: I don’t see the Lingofy menu.
Browser: Internet Explorer
Are you having issues installing Lingofy in Internet Explorer? Please follow this guide with screenshots:
1. Make sure third-party browser extensions are enabled:
2. Make sure Enhanced Protected Mode is noe enabled:
3. Answer “Yes” when asked about running “Lingofy.exe”:
4. A Lingofy login dialog will now open. Be adviced that this dialog in some cases will open behind the browser window:
5. When you have entered your username (email address) and password and clicked “Log In”, Lingofy will download and install all required components. You should see this progress in the Lingofy box down in the right corner of your screen:
6. After installation you should see a dialog telling you that Lingofy is now installed and that you need to restart your browsers. Like with the login dialog, this dialog might also open behind the browser window:
7. Make sure to “Allow” the Lingofy Extension in Internet Explorer and also check “Do not show me the warning for this program again” so you won’t have to do this every time you open Internet Explorer:
8. Make sure both Lingofy components are enabled (Browser Helper Object and Browser Extension):
If there is no mention of 64-bit in the About Internet Explorer dialog, you are using the 32-bit version.
9. If Lingofy is correctly installed and loaded in Internet Explorer you should be able to run Lingofy from both the conextual (right-click) menu:
10. To make the Lingofy Toolbar button more accessible, unlock the Toolbar by right-clicking an empty area of the Toolbar and unchecking “Lock the Toolbars”:
Then drag the handle that appears, to the left until the Lingofy button appears on the far right side:
Please let us know if you still have problems and at which step in the above guide. Thank you.